We purchased a £42,000 used Mercedes E-Class from Mercedes-Benz Leicester, and within hours of collecting the car it became clear something was seriously wrong. The vehicle was shaking heavily above 40 mph.An official inspection at Mercedes-Benz Hemel Hempstead confirmed that all four alloy wheels were buckled, meaning the car was unroadworthy from the day it was handed over.I reported the issue within 48 hours. Communication was initially good, but once the dealership was informed that the wheels needed replacing, the replies stopped completely. Despite multiple emails and calls over several weeks, I have received no updates, no plan, and no attempt to resolve the issue.I am still unable to drive the car safely and am now being forced to escalate the matter to Mercedes-Benz UK, The Motor Ombudsman, and my finance/credit-card providers because the dealership has chosen not to engage.A very disappointing experience for a £42k purchase from an authorised Mercedes-Benz dealership.Note: In my experience, many reviews shown for this dealer may not reflect the full ownership experience, as customers are encouraged to leave a review at the point of collection — before any issues have the chance to appear. This was also the case when I collected my vehicle.
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