Review Time
MB Financial Services have been great, I have used on a number of occasions, get good rates on borrowing and a great service.
Always friendly on the phone.
Thanks very much
I had a very bad experience with Mercedes-Benz Warrington. I had booked an appointment for MOT my a Class and they offer me service B free and when I checked in and there is option for extra work and I clicked on all that I don’t want extra work just MOT and service B Which one they offer me for free and after all that they told me my one rear tire had damage that’s why you’re better. Don’t do MOT today and I said okay and after that when they give me key with Invoice £496 And I clearly mention on my booking Any extra work advisor have to ask me before but no one asked me and I pay that and think in my mind I will never go back again to them because they robbed me and I advised all of the people who want to go there for service please please make confirm everything and I’m really disappointed
Bought a used car with extended warranty. However still have to pay £138 per hour diagnostic fee, if it’s not covered under the warranty. They can’t tell you if you would have to pay or not. So the warranty is not it’s sold and not the peace of mind I was hoping for.
What a unbelievable bad experience from start to picking the vehicle up. There is way too many to list but will bullet point and respond again with more if they do with pictures.Even the service Manager "L" states not alot i can say when you have proof.1) Late opening the showroom guy around back had to come and tell them to open the doors. (Staff already inside)2)1st in the building others got seen to before me.3) Told another service lady had to be elsewhere (will let them know)4)Approx 30mins later gave the key to another service lady)Had to go told her5)Get them to ring me so i can tell them problem.6)No call back7)Call cannot found fault (Not even rang to ask me about where,how and what speed to bring fault up.8)Had to keep on ringing back no responses9)No fault found (Wife,me and Daughter all experienced).Agree cannot deal with something that does not appear.10)Suggested eng brings car to my work and we will test drive it (Why did they not suggest after poor service.11)There more poor service comments.12)Picked car up today after poor service (Did not vac the car,did not wash the car outside and did not put any charge in car).13) Good job was not going far with 56miles electricity/charge left.14) Did not come out to say sorry or anyhting.Another service girl gave me the key15)I STRONGLY DO NOT ADVISE TO USE THIS PLACE READ OTHER REVIEWS.UNLESS YOU WANT TO EXPERINECE WELL BELOW POOR SERVICE!I had to give 1 score but wish i could not give less.16)Also we bought car off Mercedes warrington will defiantly not be going back unless i have to.
Review of Mercedes WarringtonOne of the worst dealership experiences I have ever had. I spent a lot of money on a car from Mercedes Warrington, and within a week of purchase I noticed a rattling noise coming from the media screen. I immediately contacted the salesman, James Lee, who sold me the car. His response was to either bring the car back to Warrington or take it to the nearest Mercedes dealership for inspection and get a repair quote.I took the car to Leicester Mercedes, where the issue was identified. However, they explained that Warrington needed to authorise the repair cost before any work could be done. It’s now been three weeks and I’ve heard absolutely nothing from Warrington. When I chased them, I was told they couldn’t do anything and that I should deal with Leicester Mercedes directly.My conversation with James Lee was particularly unhelpful and rude. He dismissed my concerns by saying, “I’m not doing service, so I cannot do anything.” This attitude made it very clear that once the car was sold, Warrington were no longer interested in offering any support.I find this completely unacceptable, especially from a brand like Mercedes that prides itself on customer service and premium experience. Based on my experience, I would strongly advise others to avoid Mercedes Warrington – they are happy to take your money but won’t take responsibility when issues arise.
We purchased a £42,000 used Mercedes E-Class from Mercedes-Benz Leicester, and within hours of collecting the car it became clear something was seriously wrong. The vehicle was shaking heavily above 40 mph.An official inspection at Mercedes-Benz Hemel Hempstead confirmed that all four alloy wheels were buckled, meaning the car was unroadworthy from the day it was handed over.I reported the issue within 48 hours. Communication was initially good, but once the dealership was informed that the wheels needed replacing, the replies stopped completely. Despite multiple emails and calls over several weeks, I have received no updates, no plan, and no attempt to resolve the issue.I am still unable to drive the car safely and am now being forced to escalate the matter to Mercedes-Benz UK, The Motor Ombudsman, and my finance/credit-card providers because the dealership has chosen not to engage.A very disappointing experience for a £42k purchase from an authorised Mercedes-Benz dealership.Note: In my experience, many reviews shown for this dealer may not reflect the full ownership experience, as customers are encouraged to leave a review at the point of collection — before any issues have the chance to appear. This was also the case when I collected my vehicle.
Mercedes dealerships have completely different levels of how they deal with a warranty on spare parts.Mercedes of Gatwick just require the faulty spare to be returned for checking but Mercedes of Epsom require the whole car to be taken there where, for a hefty fee, they will check it out.THIS SEEMS UNETHICAL TO ME, APART FROM BEING LUDICROUSLY EXPENSIVE TO BUY THEY ARE LUDICROUSLY EXPENSIVE TO REPAIR AND WHILE THEY MAY HAVE BEEN GOOD QUALITY CARS IN THE PAST THEY ARE NOW EXCEEDINGLY UNRELIABLE AND OF POOR QUALITY.
My experience with Mercedes Cheltenham and Gloucester has always been very good …. bought my A Class Sport through them 6 years ago, it’s been trouble free. Yes probably more expensive than the garage round the corner, but for me they have been reliable. services perfectly satisfactory. personal service.
🚨 Mercedes EQS 450+ – Ongoing Fault, Dealer Negligence & Warranty.Complaint Ref: 15262538 I’m sharing my experience with the Mercedes EQS 450+, a vehicle I’ve long trusted to deliver premium quality. Unfortunately, this has not been the case. In May 2025, Mercedes Stockport replaced the PTC boost heater under warranty to fix heating/AC issues. However, the problem persists, now causing the vehicle to fail charging and starting and completely DEAD... An independent EV expert has since identified the root cause: during the earlier repair, a wire was improperly adjusted, causing an earth (grounding) fault. This clearly points to negligence by the dealer. To make matters worse: I was surprised to learn my warranty is no longer valid, despite being told it was renewed.Mercedes-Benz STOCKPORT has refused to cover repairs related to this fault, which stems from their own mistake.The rental vehicle has been off-hired today (Pending Invoice for the hire), and also facing a £2,501 repair bill to retrieve my car.Mercedes Head Office has received my complaint but has not responded since 10th May 2025.As a long-time Mercedes customer who has always maintained my vehicles at an authorised dealer UNDER SERVICE PLAN, this treatment is unacceptable. Mercedes-Benz must take responsibility, cover the repairs, and communicate transparently with their customers, especially when faults arise from previous service negligence and ongoing. I need my Vehicle Back as I am left with no vehicle, despite of owning this top end EV EQS 450+ spent in excess of £115,000 and felt like I have been Scammed!!!! #MercedesBenz #EQS450Plus #CustomerServiceFail #WarrantyIssues #EVProblems #Complaint15262538 #DealerNegligence #LuxuryBrandFail
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