I'm a financial advisor trying to deal with Mercer - JustASK Mercer.com -on my client's behalf. Mercer have taken away the option to deal with them by email or telephone and reply with a NoReply email address. The latest email I have from Mercer requests a "wet-ink" signature but do not provide a postal address to send the the wet-ink document to- very few providers look for these but do not provide an address to send the wet ink document. Called Mercer and surprise, suprise - nobpdy answered so I had to leave a message and very much doubt that I'll receive a call. Appalling way to treat customers and their advisors. When I checked reviews for Mercer 88% of people have given them a 1 star review so a lot of clients have a problem with Mercer
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Mercer is the world's largest human resources consulting firm.