Review Time
The platform is inconsistent and often faces technical problems without any notifications. Users encounter error messages, and it does not function properly on the latest browsers with enhanced security settings. Additionally, it struggles to operate effectively when using a VPN.
This is the most inept service I have ever encountered. They are ineffective and dishonest. Their level of incompetence is astonishing. I wish I could give negative ratings. They lost my paperwork, and the company that recommended them has distanced themselves.
The platform is inconsistent, frequently encountering technical issues without any alerts. Users see error details when problems arise. It does not work well on the latest browsers with higher security settings and fails to function properly with VPN.
In retrospect, I’m relieved the truth came to light relatively quickly — after a year and a half — and that I was “only” deceived out of a not-so-large amount. If I hadn’t uncovered their true nature, I might still be paying them. The larger the sum, the lower the likelihood of recovery. I decided they can keep the amount, as there are far better things in life than money. The truly good things are unreachable for those who deceive others. I’m grateful the truth surfaced before too long, preventing them from taking more from me. I’ve moved my savings elsewhere and closed this chapter completely. I hope they face the consequences they deserve.
There has been no response to my emails or phone calls despite several attempts. The reception staff are unsure how long cases take to handle. I received a reply last Friday but am still waiting. They mentioned they will investigate my case.
I cannot comprehend how a service with such poor performance and questionable ethics regarding people's pensions can remain operational. I have been struggling with them over my pension transfer for over four years and have been involved with the ombudsman for two years without progress. When will action be taken?
Communication is poor, and service levels are lacking. An interface update locked me out of my data and funds five months ago, and they have yet to resolve the issue or communicate effectively. They focus on managing your money at a percentage, but you seem to be of no importance to them.
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