I placed a pre-order in February for an item expected to be released in September. I never received a tracking number. After reaching out for updates, I was initially informed that it had shipped but was stuck in transit. Later, I was told that it hadn't shipped yet, but they would address it promptly. Now in December, I finally received a tracking number and confirmation of shipment. The only compensation offered was a 10% discount on their store. I cannot recommend this service to anyone.
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