Review Time
I placed a pre-order in February for an item expected to be released in September. I never received a tracking number. After reaching out for updates, I was initially informed that it had shipped but was stuck in transit. Later, I was told that it hadn't shipped yet, but they would address it promptly. Now in December, I finally received a tracking number and confirmation of shipment. The only compensation offered was a 10% discount on their store. I cannot recommend this service to anyone.
I placed a pre-order in February for an item set to release in September. I never received a tracking number. When I reached out for updates, I was initially told it had shipped but was stuck in transit. Later, I was informed it hadn’t shipped yet, but they would address it soon. Now it's December, and I finally received a tracking number confirming it shipped. As an apology, they offered a mere 10% discount on their store. I cannot recommend them to anyone.
I sincerely urge you not to pre-order anything from this online store. You will face delays like I did. I pre-ordered a calendar on September 23, which was supposed to come with a promotional poster. When I received a promotional email in November stating the calendar was in stock, customer service assured me pre-orders would be fulfilled that month. November passed without my order, and after contacting them again, I was told my pre-order was out of stock with a refund and discount code. How can it be out of stock when they still advertise it as available? I've reported them for false advertising. Please don't make the mistake I did and face months of frustration!
I ordered two shirts, and after a month, only one arrived. It took another month and a half to find out the second shirt was sold out. I paid a high shipping fee and was advised not to inform my payment provider about the issue. As a result, I incurred a fee for paying late. This is not how customer service should operate. I will not order from them again.
The company puts a lot of effort into packaging their products. However, I was disappointed when my mail carrier mishandled it, bending the package despite the cardboard and 'please do not bend' label. While some heavy books can fix it, I suggest using sturdier cardboard to prevent issues with careless mail carriers.
I pre-ordered a calendar that was supposed to ship in early November. It was listed as in stock for over two weeks before it finally shipped via a carrier, arriving slightly bent with a damaged envelope. Luckily, the contents were intact as it was a gift.
The print quality on the shirts and hoodies is subpar; the image is barely visible. The prices are steep for such poor quality. Shipping options are limited, with no free local collection available, leading to unexpected charges at checkout.
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