My flat is on a sewage pump that has a separate power supply from my house. It uses very little power, but the line charges are the killer. We found Flick offered the least worst deal, but Flick has just been bought out by Meridian. The result is a 100 % jump in the power bill for the sewage pump. Why? Because Meridian has put us on a business rate - I only found that out after a 30 minute wait on the phone and then a 20-min conversation with someone who didn't speak very good English. She said she'd look into it (or that's what I understood), but today all I've got is an email saying "yes, unfortunately the sewage pump is on a business rate". What sort of customer service is that? Why should I pay a business rate to use the toilet in my own home?
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Meridian Energy Limited is a New Zealand electricity generator and retailer.
