Review Time
Meridian recently sent me an email of expected rises from April the 1st. The increases amount to more than a 10% increase from my current bills. I sent an email asking why the increase was so high when in the media it was stated there would be a 5% increase. I got a reply stating that they would look into it and get back to me. A week later I am still waiting for a response. I also find calling Meridian a waste of time as their wait times on hold exceed an hour. Not a good company to deal with and also disappointed to learn the last year they boasted the highest profit of New Zealand power companies at $288 million. Disappointed with them considering that I was originally a customer back in 2001.
Meridian recently sent me an email of expected rises from April the 1st. The increases amount to more than a 10% increase from my current bills. I sent an email asking why the increase was so high when in the media it was stated there would be a 5% increase. I got a reply stating that they would look into it and get back to me. A week later I am still waiting for a response. I also find calling Meridian a waste of time as their wait times on hold exceed an hour. Not a good company to deal with and also disappointed to learn the last year they boasted the highest profit of New Zealand power companies at $288 million. Disappointed with them considering that I was originally a customer back in 2001.
Unbelievable!!! I was switched over to this company from Flick. my bill increase was HUGE. I reached out to them on multiple occasions, got slow responses that didn't answer any of my questions, they didn't open an investigation as I requested. I also requested they PAUSE any automatic payments until this matter was resolved and they told me that 'there currently are no automatic payments set up on the account'... but there were!!! They continued to put through these payments which got dishonoured even though I was in an active dispute, and then recorded it on my credit!!!! Terrible company omg... absolutely shocking. Avoid this company!!!
when I had solar panels , I called Meridian for questions.They told me that it takes 5 working days to getting in/out meter to put on, So we switched over to Meridian.We sent to all documents and authorized to contact to solar install company for have all informations which they need.I contacted after over weeks, they told me it's takes 10 working days.. so waited to contact with us but nothing happened. I called after 2 weeks, they told me need more documentation, I supplied documents to them.They told me again its take 10 working days to install meter.meanwhile I have received power bill for $334.63 for 2 weeks. I never paid so much expensive power bill.I contacted them again abut still telling me it's take 10 working days. I pointed out that it's already nearly a month. Last week (2026) a guy called me for meter install my house, he told me that it will be 24th of February...I just lost a words..meanwhile I have received most expensive power bill -estimate this month..It's not fair. yes I feel like I have been scammed
Meridian has changed their billing and over to a ne platfor cant contact them dont answer emails cant understand their billing I think I may have made an unnecessary payment then it has a new amount owing that shouldnt even be there thinking I might change companies at this rate
My flat is on a sewage pump that has a separate power supply from my house. It uses very little power, but the line charges are the killer. We found Flick offered the least worst deal, but Flick has just been bought out by Meridian. The result is a 100 % jump in the power bill for the sewage pump. Why? Because Meridian has put us on a business rate - I only found that out after a 30 minute wait on the phone and then a 20-min conversation with someone who didn't speak very good English. She said she'd look into it (or that's what I understood), but today all I've got is an email saying "yes, unfortunately the sewage pump is on a business rate". What sort of customer service is that? Why should I pay a business rate to use the toilet in my own home?
Meridian is switching everyone over from Z/Flick and are moving everyone over onto crazy expensive plans and are impossible to get hold of or never reply to emails to get the pricing for the other plans they offer. They also couldn't provide a date of when we would move from Z so now my account is stuck in limbo land on who knows what pricing and there is nothing I seem to be able to do about it. Such a poorly managed transition process
Switched to Meridian for solar buyback but my new plan does not show this happening. Email never replied to (ditto when 1st tried getting quotes thru website) and now call centre 0800 number does not answer. Spent 30 minutes x 3 occasions listening to kakapo mating calls and promises to be with me shortly. Now even the chatbot link on website defaults to main page ... so frustrating!
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Meridian Energy Limited is a New Zealand electricity generator and retailer.
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