Worst company I've ever dealt with. 3 months to install a smart meter. Still not installed. They have no control over the contractors they work with who are all work shy and make new excuses every time not to do the agreed work. In the meantime I'm being charged double the rate I should be. My average bill with Pulse was $80 per month. Meridian charged me $350 in first month. In the time it's taken them to do nothing, I've had a new roof, gutters and solar put in. Ready to leave... Hate this company! I've sat at home on multiple occasions with no shows and it takes them over 1 month to organise another person to come out. Customer services are cheeky and not helpful. It's now cost me thousands in lost earnings having to spend endless hours on phones and emails. There is no escalation route from a facilitator other than ombudsman. They do not care about customers, absolute joke of a company!!
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Meridian Energy Limited is a New Zealand electricity generator and retailer.
