I do think the products are slightly mis-advertised. The trimmer is most definitely a trimmer, and you cannot get a 'bare' shave as they advertise. The closest shave I could get was a couple of mm, which wasn't really what I was after. The attachable combs are also slightly mis-advertised; they are not adjustable, they just have 2 lengths, depending on how you attach them. Adjustable implies you can have any length between the range advertised, which is wrong.However the trimmer seemed very well made, and was light and comfortable to use. I like that the blades can be replaced, making it a more environmentally friendly product than other products on the market. I decided to use their money back guarantee and returned it, even after using it, and the whole process was seamless and easy, so I can't fault their customer service. It was a shame I had to pay for the return postage, but that's a small price to pay considering I was allowed to return it after using it.
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