If I could give 0 stars I would. I placed my order on 2/4/22 it's 10 days later and I've still yet to received a confirmation email that it's been shipped. I did however, receive and email a week after I ordered my product asking me to fill out a survey on how I enjoyed it and to give a review of it. Upon receiving this email I emailed them asking where my shipping confirmation email was as my card had been charged. No response to my email (that was 3 days ago). I so messaged them on Chat today - chat was a robot telling me I could expect to hear from someone via email in 1-3 business days. There is no way to contact them by phone. Charging someone's CC before an item has shipped is wrong. Not allowing your customers to contact you is not ok. Gatekeeping forms of communication from people who's money you have taken is not only bad business but it sows signs of distrust. After reading several reviews I am not confident I will receive my product. They state it takes 4-8 business days for a product to ship. Tomorrow will be day 8 and I've not only not gotten a response to my emails or Instant Chat messages, my cards is out $80, and I have not guarantee my product has shipped or will ever ship.
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