LAST EDIT: Finallyy got a response this morning (3/3) after they said they would look into it (2/24) and i had to message them on instagram last night as there was no response to my follow up email I sent on Monday. They have issued a refund (today) as after two deliveries the "courier has lost track of" they dont think it would work again so its just no product for me. To be clear it's the NJ warehouse and I'm only in RI I'm not far away or anything like that. I am more upset that after last week's email they were "looking into it" and then silence. No reply to my follow up email and that I had to go to Instagram to get a response. I honestly believe if I didnt send the message on Instagram they would have kept my money and said nothing. I no longer feel bad for minimal stars, I shouldn't have to go to Insta to remind the email team they have a customer with a problem. Anyone know a great trimmer product thats not Meridian?? Lol EDIT: after sending out my replacement order on the 12th, neither product has arrived, nor has the shipping status changed at all they both still say usps is awaiting item. (I believe it was shipped from the NJ warehouse) I let them know on the 23rd that neither had arrived nor gotten to usps and they responded I think the next morning apologizing and saying they would look into it and asked me to verify my shipping address which I did and I have not heard anything back since. Started as 5 star for great customer service, listening and trying to send a replacement down to 3 because I feel bad doing any lower :/ I'm just going to get another brand or something at this rate because I don't think anything from their NJ warehouse will get to me at this point. It is what it is.Pre delivery review, will update after use!So I decided after thinking about it for awhile to go in on this trimmer. I have tried many in the past but they never seemed to last long so hoping for better here! I had an issue where my order left the warehouse and then usps never received it, so it was out of meridians hands but also out of USPS hands. I was stuck and frustrated. I was originally told I had to wait until the end of the month to see if it came in when I had ordered it on the first. For something with 3 to 7 day delivery I didn’t think that was fair. They decided to remedy it by sending me a replacement now and if I receive two that I send one back to them which I thought was very fair seeing as I have no need for two of them lol. So far so good I have had good experiences with their customer support team!
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