After purchasing the 'The Complete Package' with express shipping, I was expecting to receive a digital receipt/order confirmation email in my inbox. Three days go by, nothing...I email their customer support, a bot replies with an auto-response email from Meridian about my shipping address being incorrect. I send back the correct shipping address, and I wait two days before I get a reply. The agent tells me my shipping address is incorrect again, even though I've provided all the correct details. It's been 7 days, and my order has still not been shipped out. The Meridian customer support either doesn't reply, or the customer (YOU) must follow up with them in regards to everything. Very dissatisfied with the below-average customer service experience (the average waiting time for a reply is 2 days).Edit: Requested a refund via email twice, as my order hasn't been shipped yet due to an ongoing zip-code issue, still haven't heard back.
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