meridianhsc.co.uk

The uncaring carers company

I have carers from this company 4 times daily 7 times a week, in the last week which has been the hottest on record, I did not get a was on any day or change of bedding and I am bed bound and have to have a special hospital bed with the special inflatable mattresses to stop bed sores which is great but not if you have no sheet on it and lie on the rubber cover, and in this heat I’ve been waking up soaking from head to toe in sweat and still no sheet, or change of blankets or duvet covers, I have a morning call which is 30mins a dinner call 45mins and tea and evening calls both being 30mins, it’s not a free service I do pay for it, but I’m the last week my normal career is on holiday and I’ve had carers come in and not ask what I wanted to eat but microwave the quickest meal put my medication down and shot out of the door in 15 minutes when they are supposed to ask me what I would like and then hoover and dust the room because I have lung issues and am very allergic to the dust mite but in one whole week not one single carer has done it and it got so bad that on Friday the district nurse got the hoover out herself and cleaned up for me, the kitchen bin lid would not close because of the rubbish stacked on it which not only smelt but also had loads of flys around my flat,and my kitchen floor looked like a market cafe, not one carer could get the mop out and I have a very small kitchen, because they rush out I’ve not finished my meal which I do in 30mins but not 15mins so I’ve got dirty plates on my hospital bed table for the next 4hrs till I get my next visit, I also found out today that for 3 weeks my dinner time call went from 30 mins to 45 mims so I can get help having a full wash, not only has it ever happened they have never stayed that time, I’ve been charged for all last week when they have not been in my flat for 30mins, they do nothing in half the time and still takes the full amount from me, I want my money Reimbursed as I didn’t get what I payed for, but once again the office just fob you off and do not take you serious and do not care, that’s why after this I am going to the vac because they need to know and everybody else does what Appalling service we are getting and how a big company is ripping its clients off by providing half the service but then bill you for for the service you didn’t get as well, it’s not down to me to tell every carer on every call what has to be done, if I am having a I’ll day it’s like a lottery win for the carer on that day, they can get out even faster because I am not aware, I am on a lot of medication and it’s time sensitive and I am diabetic and the calls are surposed to be 4hrs apart, I’ve been with them 3 years now and they know this everybody I’m the office knows and my hospital clinic has even phoned them as well as the district nurses but 3 years down the line when one of my main carers are off I will get a very late tea call and a very early evening call and expect you to eat and take your medication s hour and 45mins between and not 4hours and when I tell the evening call it’s way too late I will overdose it I take them tablets now and can’t eat as I am still full, they start getting shirty and say there not coIng back so it’s tough, they do that mostly weekends because the office is shut and on Monday they say they are sorry it’s the carers fault won’t happen again but it does and always will, I’ve had to get a friend to print out what needs to be done on each and every call and had them all on the kitchen cupboards because they never look in the care plan, I’ve had to put no phone signs everywhere as well because they was going in the kitchen and just going on there phoned instead of cleaning and taking the rubbish out, and then I had to put cctv cameras because my regular carers was off they would come back in and things in the bathroom and kitchen was missing and another time my nurse complained about a male carer and next morning he came into my home shouting at me in my face and it was not even his call, they told me to put it in writing as it’s very serious,so I did and never heard back, I have a small fridge and separate under the counter freezer but they kept leaving the door open and it wouldn’t shut for ice around the door and food was getting thrown out and that’s from a food bank, I can’t afford to replace but you phone the office and they don’t care, I kept having to pay someone to come and defrost it all and start again but it got that bad I had to get a small chest freezer from a Catalouge paying monthly which is not in my budget, I’ve had it 5 weeks now and they have left the lid wide open 4 times and they did it in last weeks heatwave and I had to wait 4hrs till the next carer to come in and close it, so more food got binned, I told the office and was told the same thing I will text the carer now and tell her, what good is that too me, I’ve phoned everytime it’s been left open and food thrown away they don’t care, I’ve got more but ran out of space, caring company NOT

Date of experience: Aug 16, 2022