Review Time
AVOID THE TOXIC MERIDIAN CARE COMPANY, WAKEFIELD. We had them for Personal Care 4 time a day for my husband who suffered life changing physical and mental damage resulting in TRAUMA during a stay in hospital. His care plan said to talk and communicate with him at all times as he was unable and afraid to speak. I was constantly asking them to do this but as they were nearly all Sponsorship they did not have the ability to do this. There were other specific instructions on his care plan and when I noticed a very important one was not being carried out I made the dreadful mistake of querying this and the carer blew her top. The next minute I received a phone call accusing me of racism which could not be further from the truth. My husband and I were anti-racist. One carer kept telling me she was a Princess in her own country hinting that I should treat her as such. I am far from being a Royalist and told her that made no difference in our home. They were not gentle when moving my husband for his bed wash or when transferring him to the hoist for using the commode or using his wheelchair to go to the front room. They always bumped into cupboards, walls and doors jolting my husband in doing so and they caused dreadful damage through the kitchen and hallway. I received a telephone call saying the Management needed to have a meeting with me at my home and 4 people came and I was put on trial (honestly that is what it felt like). I was accused of racism and of eating cheesecake (yes) which a carer had brought into our home. I explained the cheesecake was brought for my husband (by the nicest and very best of the carers) and besides I was ALLERGIC TO WHEAT and would not dare even taste it. They made me feel like a real criminal and uneasy in our own home. They mentioned that a member of staff had informed me that she was a Princess and I had been rude to her. I was told how upset the carer was when I asked if she was carrying out a certain task and I said there was no need for her to go so ballistic and shouting. I tried to keep my composure but I was holding back the tears. I felt ganged up on and for what crime? I probably should have told them of the things I had given (for free) to some of the carers - a shower seat which I had never used and the carer said she she struggled with her dad when he was in the shower: a very expensive pestle and mortar which my husband was no longer able to use (he was a wonderful cook) and she had been a chef before coming to work here: white and coloured solar lights I had bought for our garden but not yet put them up when one of the carers told me she had been looking for some for her baby daughter's grave.) I told them I needed to go be with my husband as I had been away from him for too long and they eventually left. The next day when the carers arrived for one of the visits, one of them was who usually came with the really best and nicest one and I thought she was quite nice too, I said I needed to speak with the one who had accused me of racism and could she tell her. She said she needed to speak with the office and left the room. She came back and said they had to leave. I asked her about my husband as they had not carried out his care. She just shrugged her shoulders and said they had to leave. I had to phone a friend who was a carer and told her what had happened and she came to give my husband his personal care. I changed the care company and told Social Care about all the damage which had been done to our home. They contacted the company to inform them of my complaint and left it at that. When they eventually contacted me they said they knew nothing about any damage but I told them I had mentioned it to the Supervisor when she had visited and she had taken some photos. Nothing was done to repair all the damage. My husband sadly died in July and plainly visible damage is a constant reminder of how my husband suffered so I contacted Social Care again and was told it was between me and Meridian. Their response was that another company followed them but I told them it was only their carers which had caused damage but they have refused to take any responsibility. I contacted Social Care again who told me it is nothing to do with them so I pointed out that it was them who set up the contract for which I was paying £1,216.00 every 4 weeks. I am going to have to pay a decorator and a joiner to put everything right. When I rang QCQ and another agency and informed them that Meridian Management had come to my home and made ridiculous but very upsetting accusations against me and put me on trial, both of them said they had no right to be in my home like that and I should have ORDERED THEM TO LEAVE. Please do not have anything to do with this company. In fact I would advise not to have any company who have Sponsorship Carers. They are not proper carers and are only trained in very basic care and cannot speak and communicate at the level necessary for Carers
AVOID THE TOXIC MERIDIAN CARE COMPANY, WAKEFIELD. We had them for Personal Care 4 time a day for my husband who suffered life changing physical and mental damage resulting in TRAUMA during a stay in hospital. His care plan said to talk and communicate with him at all times as he was unable and afraid to speak. I was constantly asking them to do this but as they were nearly all Sponsorship they did not have the ability to do this. There were other specific instructions on his care plan and when I noticed a very important one was not being carried out I made the dreadful mistake of querying this and the carer blew her top. The next minute I received a phone call accusing me of racism which could not be further from the truth. My husband and I were anti-racist. One carer kept telling me she was a Princess in her own country hinting that I should treat her as such. I am far from being a Royalist and told her that made no difference in our home. They were not gentle when moving my husband for his bed wash or when transferring him to the hoist for using the commode or using his wheelchair to go to the front room. They always bumped into cupboards, walls and doors jolting my husband in doing so and they caused dreadful damage through the kitchen and hallway. I received a telephone call saying the Management needed to have a meeting with me at my home and 4 people came and I was put on trial (honestly that is what it felt like). I was accused of racism and of eating cheesecake (yes) which a carer had brought into our home. I explained the cheesecake was brought for my husband (by the nicest and very best of the carers) and besides I was ALLERGIC TO WHEAT and would not dare even taste it. They made me feel like a real criminal and uneasy in our own home. They mentioned that a member of staff had informed me that she was a Princess and I had been rude to her. I was told how upset the carer was when I asked if she was carrying out a certain task and I said there was no need for her to go so ballistic and shouting. I tried to keep my composure but I was holding back the tears. I felt ganged up on and for what crime? I probably should have told them of the things I had given (for free) to some of the carers - a shower seat which I had never used and the carer said she she struggled with her dad when he was in the shower: a very expensive pestle and mortar which my husband was no longer able to use (he was a wonderful cook) and she had been a chef before coming to work here: white and coloured solar lights I had bought for our garden but not yet put them up when one of the carers told me she had been looking for some for her baby daughter's grave.) I told them I needed to go be with my husband as I had been away from him for too long and they eventually left. The next day when the carers arrived for one of the visits, one of them was who usually came with the really best and nicest one and I thought she was quite nice too, I said I needed to speak with the one who had accused me of racism and could she tell her. She said she needed to speak with the office and left the room. She came back and said they had to leave. I asked her about my husband as they had not carried out his care. She just shrugged her shoulders and said they had to leave. I had to phone a friend who was a carer and told her what had happened and she came to give my husband his personal care. I changed the care company and told Social Care about all the damage which had been done to our home. They contacted the company to inform them of my complaint and left it at that. When they eventually contacted me they said they knew nothing about any damage but I told them I had mentioned it to the Supervisor when she had visited and she had taken some photos. Nothing was done to repair all the damage. My husband sadly died in July and plainly visible damage is a constant reminder of how my husband suffered so I contacted Social Care again and was told it was between me and Meridian. Their response was that another company followed them but I told them it was only their carers which had caused damage but they have refused to take any responsibility. I contacted Social Care again who told me it is nothing to do with them so I pointed out that it was them who set up the contract for which I was paying £1,216.00 every 4 weeks. I am going to have to pay a decorator and a joiner to put everything right. When I rang QCQ and another agency and informed them that Meridian Management had come to my home and made ridiculous but very upsetting accusations against me and put me on trial, both of them said they had no right to be in my home like that and I should have ORDERED THEM TO LEAVE. Please do not have anything to do with this company. In fact I would advise not to have any company who have Sponsorship Carers. They are not proper carers and are only trained in very basic care and cannot speak and communicate at the level necessary for Carers
This company is very sketchy. The way they process job applications is disgusting. They even ask you to fill a form on their site with a lot of personal data, data since you were 11 years old, a child. They want to know what you were doing when you were a child, to clean toilets in a school(when children are not even present) for just 10 hours. Their site was programmed by an 11yo probably as their form get bugs and crashes, so you lose all the data and you have to start again to tell them what you were doing being a child, so weird. Maybe for people that never worked is fine but for people with a lot of experiences, studies and so on the process can take hours. It took me 7 hours. In the meanwhile their agents live in their fantasy world where they are not able to read or to answer to the phone.These kind of agencies are ruining the world, for workers and their clients.
Wouldn't trust this company to look after a hamster never mind the elderly,managers in Nottingham are a total waste of space,only look after the sponsors,don't care about the English workers,just the foreigners who have to get 40 hours a week,my partner is lucky if she gets half that,complaints get swept under the carpet,sponsors not doing the job right and putting clients at risk and the managers don't care
My dad had used the Manchester branch of this company since January this year. My sister and I can't get to my dad's as much as we'd like with work commitments so we employed this company through the NHS. My dad is 91, stone deaf, has dementia and all the carers only speak basic, broken English. Even I can't understand what there talking about and it's impossible to explain to them. They turn up when they want, giving microwave meals at 11am instead of sandwiches which the family provide food for breakfast, lunch and dinner. They don't fill the log book in for upto a week then back date it which is illegal as it's a legal document. They call for ten minutes maximum then sit outside in there car for an hour before going. There's obviously no monitoring though when you call the office the staff are clueless. One carer was throwing bin bags from the kitchen into the back garden and not the bin outside. One carer hasn't even got a bicycle so relies on buses and walking all day. They give him his medication which is what matters to us though he had diarrhoea with them reheating a microwave meal later in the day. There's clearly no common sense, training or care from anybody within the company. Im in the process of moving to another company at they can't be any worse.
I should start by saying that there are some nice carer providers and out of office call workers that I have spoken too. However, their system is clearly broken and needs fixing from the top down. I was told that they were the preferred care provider and to be honest at first the were teething problems which should have got better. There is alot of recorded complaints and other complaints made, about there own reports, times, poor communication, safety, ppe, medications not being kept on top of, incorrect medications which led to medical assistance, recycling, tidying up, not listerning, washing clothes and giving OOD food etc. I have received some letters surrounding medication accepting responsibility. My concern is that there were 5 months of headaches and in the end Meridian Nottingham was removed. I would not personally recommend them as a care provider and I feel the CQC needs to better manage and the Social Services need to monitor
I have carers from this company 4 times daily 7 times a week, in the last week which has been the hottest on record, I did not get a was on any day or change of bedding and I am bed bound and have to have a special hospital bed with the special inflatable mattresses to stop bed sores which is great but not if you have no sheet on it and lie on the rubber cover, and in this heat I’ve been waking up soaking from head to toe in sweat and still no sheet, or change of blankets or duvet covers, I have a morning call which is 30mins a dinner call 45mins and tea and evening calls both being 30mins, it’s not a free service I do pay for it, but I’m the last week my normal career is on holiday and I’ve had carers come in and not ask what I wanted to eat but microwave the quickest meal put my medication down and shot out of the door in 15 minutes when they are supposed to ask me what I would like and then hoover and dust the room because I have lung issues and am very allergic to the dust mite but in one whole week not one single carer has done it and it got so bad that on Friday the district nurse got the hoover out herself and cleaned up for me, the kitchen bin lid would not close because of the rubbish stacked on it which not only smelt but also had loads of flys around my flat,and my kitchen floor looked like a market cafe, not one carer could get the mop out and I have a very small kitchen, because they rush out I’ve not finished my meal which I do in 30mins but not 15mins so I’ve got dirty plates on my hospital bed table for the next 4hrs till I get my next visit, I also found out today that for 3 weeks my dinner time call went from 30 mins to 45 mims so I can get help having a full wash, not only has it ever happened they have never stayed that time, I’ve been charged for all last week when they have not been in my flat for 30mins, they do nothing in half the time and still takes the full amount from me, I want my money Reimbursed as I didn’t get what I payed for, but once again the office just fob you off and do not take you serious and do not care, that’s why after this I am going to the vac because they need to know and everybody else does what Appalling service we are getting and how a big company is ripping its clients off by providing half the service but then bill you for for the service you didn’t get as well, it’s not down to me to tell every carer on every call what has to be done, if I am having a I’ll day it’s like a lottery win for the carer on that day, they can get out even faster because I am not aware, I am on a lot of medication and it’s time sensitive and I am diabetic and the calls are surposed to be 4hrs apart, I’ve been with them 3 years now and they know this everybody I’m the office knows and my hospital clinic has even phoned them as well as the district nurses but 3 years down the line when one of my main carers are off I will get a very late tea call and a very early evening call and expect you to eat and take your medication s hour and 45mins between and not 4hours and when I tell the evening call it’s way too late I will overdose it I take them tablets now and can’t eat as I am still full, they start getting shirty and say there not coIng back so it’s tough, they do that mostly weekends because the office is shut and on Monday they say they are sorry it’s the carers fault won’t happen again but it does and always will, I’ve had to get a friend to print out what needs to be done on each and every call and had them all on the kitchen cupboards because they never look in the care plan, I’ve had to put no phone signs everywhere as well because they was going in the kitchen and just going on there phoned instead of cleaning and taking the rubbish out, and then I had to put cctv cameras because my regular carers was off they would come back in and things in the bathroom and kitchen was missing and another time my nurse complained about a male carer and next morning he came into my home shouting at me in my face and it was not even his call, they told me to put it in writing as it’s very serious,so I did and never heard back, I have a small fridge and separate under the counter freezer but they kept leaving the door open and it wouldn’t shut for ice around the door and food was getting thrown out and that’s from a food bank, I can’t afford to replace but you phone the office and they don’t care, I kept having to pay someone to come and defrost it all and start again but it got that bad I had to get a small chest freezer from a Catalouge paying monthly which is not in my budget, I’ve had it 5 weeks now and they have left the lid wide open 4 times and they did it in last weeks heatwave and I had to wait 4hrs till the next carer to come in and close it, so more food got binned, I told the office and was told the same thing I will text the carer now and tell her, what good is that too me, I’ve phoned everytime it’s been left open and food thrown away they don’t care, I’ve got more but ran out of space, caring company NOT
Where do i start? First things first! Don't accept Magnus as your carer, we have COUNTLESS issues every single week with my mum. The team in chadderton also dont care about their customers. Leanne Wilson especially has an attitude & doesn't really understand the needs of a vulnerable person or what their family are experiencing. She ignores you as much as possible. The staff know that some of the carers steal, physically hurt & emotionally torture old people, but choose to ignore it. Dont let this bogus company look after your loved ones, you'll be sorry, we were.
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