meridianhsc.co.uk

AVOID THE TOXIC MERIDIAN CARE COMPANY, WAKEFIELD. We had them for Personal Care 4 time a day for my

AVOID THE TOXIC MERIDIAN CARE COMPANY, WAKEFIELD. We had them for Personal Care 4 time a day for my husband who suffered life changing physical and mental damage resulting in TRAUMA during a stay in hospital. His care plan said to talk and communicate with him at all times as he was unable and afraid to speak. I was constantly asking them to do this but as they were nearly all Sponsorship they did not have the ability to do this. There were other specific instructions on his care plan and when I noticed a very important one was not being carried out I made the dreadful mistake of querying this and the carer blew her top. The next minute I received a phone call accusing me of racism which could not be further from the truth. My husband and I were anti-racist. One carer kept telling me she was a Princess in her own country hinting that I should treat her as such. I am far from being a Royalist and told her that made no difference in our home. They were not gentle when moving my husband for his bed wash or when transferring him to the hoist for using the commode or using his wheelchair to go to the front room. They always bumped into cupboards, walls and doors jolting my husband in doing so and they caused dreadful damage through the kitchen and hallway. I received a telephone call saying the Management needed to have a meeting with me at my home and 4 people came and I was put on trial (honestly that is what it felt like). I was accused of racism and of eating cheesecake (yes) which a carer had brought into our home. I explained the cheesecake was brought for my husband (by the nicest and very best of the carers) and besides I was ALLERGIC TO WHEAT and would not dare even taste it. They made me feel like a real criminal and uneasy in our own home. They mentioned that a member of staff had informed me that she was a Princess and I had been rude to her. I was told how upset the carer was when I asked if she was carrying out a certain task and I said there was no need for her to go so ballistic and shouting. I tried to keep my composure but I was holding back the tears. I felt ganged up on and for what crime? I probably should have told them of the things I had given (for free) to some of the carers - a shower seat which I had never used and the carer said she she struggled with her dad when he was in the shower: a very expensive pestle and mortar which my husband was no longer able to use (he was a wonderful cook) and she had been a chef before coming to work here: white and coloured solar lights I had bought for our garden but not yet put them up when one of the carers told me she had been looking for some for her baby daughter's grave.) I told them I needed to go be with my husband as I had been away from him for too long and they eventually left. The next day when the carers arrived for one of the visits, one of them was who usually came with the really best and nicest one and I thought she was quite nice too, I said I needed to speak with the one who had accused me of racism and could she tell her. She said she needed to speak with the office and left the room. She came back and said they had to leave. I asked her about my husband as they had not carried out his care. She just shrugged her shoulders and said they had to leave. I had to phone a friend who was a carer and told her what had happened and she came to give my husband his personal care. I changed the care company and told Social Care about all the damage which had been done to our home. They contacted the company to inform them of my complaint and left it at that. When they eventually contacted me they said they knew nothing about any damage but I told them I had mentioned it to the Supervisor when she had visited and she had taken some photos. Nothing was done to repair all the damage. My husband sadly died in July and plainly visible damage is a constant reminder of how my husband suffered so I contacted Social Care again and was told it was between me and Meridian. Their response was that another company followed them but I told them it was only their carers which had caused damage but they have refused to take any responsibility. I contacted Social Care again who told me it is nothing to do with them so I pointed out that it was them who set up the contract for which I was paying £1,216.00 every 4 weeks. I am going to have to pay a decorator and a joiner to put everything right. When I rang QCQ and another agency and informed them that Meridian Management had come to my home and made ridiculous but very upsetting accusations against me and put me on trial, both of them said they had no right to be in my home like that and I should have ORDERED THEM TO LEAVE. Please do not have anything to do with this company. In fact I would advise not to have any company who have Sponsorship Carers. They are not proper carers and are only trained in very basic care and cannot speak and communicate at the level necessary for Carers

Date of experience: Jan 28, 2026