Unsatisfactory customer service and unclear policies! I mistakenly ordered the wrong size and quickly reached out to the support team for assistance. I received no reply. I tried again the following day—still no response. I then contacted them via social media and was informed, “We are unable to edit orders after purchase due to items selling out, we haven't got the stock to swap out the size.” This contradicts my experience. A full week later, the size I need is still available on their website, and my order hasn’t shipped yet. If the item hasn’t been dispatched and the size is in stock, why not make a simple change? To make things worse, their return policy doesn’t even allow me to return the item and reorder the correct size. Overall, very disappointing customer service and frustrating policies. I wouldn’t advise ordering from them unless you are completely sure you won’t need any support or adjustments.
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Australian Streetwear Brand
