I purchased Meta Quest gift cards and added them to my wallet. I bought several games and had to return due to them not being enjoyable. As a result Meta Quest restricted my account due to unusual activity. I contacted them and complied with every request they made of me. I provided them with the picture of my DL and provided the requested selfies. They said they would look into it. I have contacted help multiple times and get told the same response over and over. We looking into it, we understand your frustration, we will have this in fixed a few days after we complete our review. I was even told that they could not give me access to my wallet until their system completes an upgrade, which is totally ridiculous. There is no way it will take multiple days after receiving my verification information. They can add my money in seconds after receiving the gift card info but must take days to get my access to my wallet reset. They have no phone help and from what I can see they lack serious customer care or support. I have tried to resolve this with company to no avail, since I keep getting the same responses over and over. The only thing I want is for the company to restore access to my wallet since this is money I already purchased through gift cards and am being prevented from using by this company
I received an email today that they have verified me and I can use my wallet. LIE still have no access.
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