I’ve had an extremely frustrating and deeply concerning experience with Meta support.
On March 3rd, my Facebook and Instagram accounts were hacked following a suspicious login. Since then, I have completely lost access to both accounts, including my Business Manager and advertising tools.
What makes this situation even more troubling is what happened next: after the hack, my account was flagged for child sexual exploitation — something I have absolutely nothing to do with. Being falsely associated with something so serious, without any ability to defend myself or even contact support, is unacceptable.
The timing also raises concerns. On March 2nd, after several weeks of trying to get my ad account working again, I finally managed to launch campaigns. The very next day, my accounts were hacked.
I am also paying for Meta Verified, which is supposed to provide access to enhanced support. Despite this, I have received no meaningful assistance.
For over 4 weeks, I have sent multiple requests and follow-ups. I’ve tried every available channel, but I either receive automated responses or no response at all. There is no way to reach a real person or get clarity on what is happening.
This situation is directly impacting my business. I cannot run ads, access my accounts, or manage my activity. On top of that, I am left dealing with a completely unjustified and extremely serious accusation, with no explanation and no recourse.
No transparency, no accountability, no support — even as a paying customer.
Very disappointing and concerning experience.
For a company of this scale, this is simply unacceptable.
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