I invested with a service and was assured that selling would occur at spot price with no storage fees. However, the selling price for scrap gold consistently fell well below the market spot price. There were undisclosed fees associated with selling, and as gold prices increased, so did these hidden charges. For instance, when gold was priced at £94/gram, I only received £88/gram after these fees. As the price climbed to £110, the selling price dropped to £104, and when it hit £116, the price was slashed to £97. Even attempts to offset losses from the premium charged (~£15/gram) were met with increased hidden fees, making profit nearly impossible. I did eventually secure a refund, but only after filing formal complaints and seeking legal assistance. This ordeal resulted in a considerable loss of time, effort, and potential opportunities. The lack of transparency was extremely disappointing.
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