If I could give zero stars I would. My employer selected Metlife to be our PFML provider. As a first time mom and paid bonding leave is new in Minnesota, there has been little to no help provided completing this process. I filed my claim on 01/05/26. As of today 02/06/16, my claim has still not successfully processed with no payments dispersed, which is VERY financially stressful while navigating having a new baby. Metlife's online portal was down when I first started this process. So, I had to submit the claim via phone. It took calling 3 times the following week and a half for Metlife to realize that my original application had been lost. In the weeks that followed, Metlife gave me incorrect information on how I would receive necessary paperwork, wouldn't call me when something is wrong or they needed more for my claim and parts of their website still were not working (direct deposit hyperlink did not enter my info on my file). This has cost me more time, delaying any income. When you call, their go to line is it takes up to 5 business days for your case manager to process information. Only once did the associate actually check my file and provide a helpful update. Hearing 5 more business repeatedly adds up, especially if things need to be added or corrected. Do yourself or your employees a favor and go with a different provider.
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