Review Time
I wish I could give a 0 rating.
A word to the wise, do your homework when considering giving your money to this company. My mother paid into a long term care policy for decades yet when it was time to use it we saw how big of a scam long term care is. When you sign up you are not told the truth about eligibility and the barriers they have in place to keep from paying you. My mother passed December 2025 and as her caregiver I've yet to receive payment although I qualified as her caregiver in August. The company didn't accept eligibility until she got on hospice which again you're not told about restrictions when signing up.
Buyer beware!
One of the worst conversations I've ever had about something so simple. Very unpleasant. The person kept repeating answers to a questions no one asked. Very bizarre. Woman sounded irritated and avoidant.
After 20 years of paying $599 annually on time for a $500M term policy, received notice there would be a premium increase that ‘may be significant.’ So I called. ‘Significant’ is an understatement: the increase is over 1,265%, to $7,579 per year! This is unconscionable.
If I could give zero stars I would. My employer selected Metlife to be our PFML provider. As a first time mom and paid bonding leave is new in Minnesota, there has been little to no help provided completing this process. I filed my claim on 01/05/26. As of today 02/06/16, my claim has still not successfully processed with no payments dispersed, which is VERY financially stressful while navigating having a new baby. Metlife's online portal was down when I first started this process. So, I had to submit the claim via phone. It took calling 3 times the following week and a half for Metlife to realize that my original application had been lost. In the weeks that followed, Metlife gave me incorrect information on how I would receive necessary paperwork, wouldn't call me when something is wrong or they needed more for my claim and parts of their website still were not working (direct deposit hyperlink did not enter my info on my file). This has cost me more time, delaying any income. When you call, their go to line is it takes up to 5 business days for your case manager to process information. Only once did the associate actually check my file and provide a helpful update. Hearing 5 more business repeatedly adds up, especially if things need to be added or corrected. Do yourself or your employees a favor and go with a different provider.
Incredibly slow to respond to claims even when provided with the evidence requested.Very poor customer service.I have been informed that I will soon receive ‘ an update’ as they review my claim.I’m now wondering what that may mean.If they have the necessary information I don’t understand why they can’t review it in a timely manner.Terrible.
As a dental provider, it is extremely difficult to reach a real customer service representative at MetLife. Calling their provider support line is a very frustrating experience. The automated AI system repeatedly asks verification questions, provides unnecessary information, and then fails to properly route calls to a live representative.Even after providing all required information and clearly requesting a representative, the system often states it “cannot hear me” and disconnects the call. This forces me to redial again and again, only for the same issue to happen repeatedly.On the rare occasion that I am finally able to reach a human representative, I am asked to provide the exact same information that I already gave to the AI system. This is extremely inefficient and frustrating.I have spent 1–2 hours just trying to reach provider support, which is an unacceptable waste of time for a busy dental office. MetLife seriously needs to improve its provider support process by reducing or removing ineffective AI automation and allowing providers to reach knowledgeable representatives directly. The current system is unprofessional and deeply disappointing.
Signed up for insurance through my employer who now uses "Hooray Health" as the "storefront". (Hooray Health is a whole other joke) Metlife produces the policies. When nothing was showing up in my Metlife account for my policies, there was a message on the website about missing benefit information and to call a number. After being taken in circles by multiple AI voices, speaking to multiple people who transferred me and gave me three different numbers to call, I was finally able to get to a human who could barely speak English. I haven't even started any claims process but I'm not looking forward to any of it if this is how they handle their "customer service". HOW ARE THESE COMPANIES ALLOWED TO OPERATE LIKE THIS IN THE UNITED STATES OF AMERICA????"
This is the absolute worst company! I already had to use them once for a STD claim and was assigned Andrea as my claims rep. Which when the claim was done I was emailed a survey to do on my experience with her so I was honest it was horrible....not knowing I would again need to file a claim for a surgery I just had on both hands and would be assigned the same rep. And due to my past experience with her and I'm sure her seeing her review she has flat out refused to work my claim in any way at all. My doctor's surgeons and everyone in-between have sent in every document she needs to process the claim and she won't do anything with it....I call in and am told a call back will happen within 24 hrs nothing I ask for her supervisor nothing I make sure I also follow up everything via email so it's all documented in writing all the documents the doctors sent etc. it's been almost a month post op now and still nothing. My HR department wants my feed back on how all this has gone since I'm the first employee to use MetLife and their about to switch to a different company because of how unprofessional all this is.
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