As a dental provider, it is extremely difficult to reach a real customer service representative at MetLife. Calling their provider support line is a very frustrating experience. The automated AI system repeatedly asks verification questions, provides unnecessary information, and then fails to properly route calls to a live representative.Even after providing all required information and clearly requesting a representative, the system often states it “cannot hear me” and disconnects the call. This forces me to redial again and again, only for the same issue to happen repeatedly.On the rare occasion that I am finally able to reach a human representative, I am asked to provide the exact same information that I already gave to the AI system. This is extremely inefficient and frustrating.I have spent 1–2 hours just trying to reach provider support, which is an unacceptable waste of time for a busy dental office. MetLife seriously needs to improve its provider support process by reducing or removing ineffective AI automation and allowing providers to reach knowledgeable representatives directly. The current system is unprofessional and deeply disappointing.
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