Signed up for insurance through my employer who now uses "Hooray Health" as the "storefront". (Hooray Health is a whole other joke) Metlife produces the policies. When nothing was showing up in my Metlife account for my policies, there was a message on the website about missing benefit information and to call a number. After being taken in circles by multiple AI voices, speaking to multiple people who transferred me and gave me three different numbers to call, I was finally able to get to a human who could barely speak English. I haven't even started any claims process but I'm not looking forward to any of it if this is how they handle their "customer service". HOW ARE THESE COMPANIES ALLOWED TO OPERATE LIKE THIS IN THE UNITED STATES OF AMERICA????"
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