This is the absolute worst company! I already had to use them once for a STD claim and was assigned Andrea as my claims rep. Which when the claim was done I was emailed a survey to do on my experience with her so I was honest it was horrible....not knowing I would again need to file a claim for a surgery I just had on both hands and would be assigned the same rep. And due to my past experience with her and I'm sure her seeing her review she has flat out refused to work my claim in any way at all. My doctor's surgeons and everyone in-between have sent in every document she needs to process the claim and she won't do anything with it....I call in and am told a call back will happen within 24 hrs nothing I ask for her supervisor nothing I make sure I also follow up everything via email so it's all documented in writing all the documents the doctors sent etc. it's been almost a month post op now and still nothing. My HR department wants my feed back on how all this has gone since I'm the first employee to use MetLife and their about to switch to a different company because of how unprofessional all this is.
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