I want to cancel my life insurance policy. There process requires I fill out a form and submit it. They indicate one option of submitting the form is by attaching it to an email. This seemed like a good option for me, so I tried it. I called back two days later to ensure they received my form and they told me they had received it, but their forms import process had made the form illegible and they sent me a letter via USPS to inform me of that. (USPS?! for real?) I should receive the letter in 5 business day, which is ridiculous for an electronically submitted form. So I asked if there was another way to submit the form and the pointed me to an online process where I could attach the form document and receive a status update on the progress. Within one day, the status of my submission went from "received" to "in progress" to "complete" with additional text saying, "Your form was successfully reviewed."So think I'm good to go, but no. A week later, they take my monthly premium again. So I called again only to find out that, even though my submission showed a status of "complete", that only meant the review was complete and they were USPS mailing me a response saying they couldn't read the submission. Ridiculous!So I submitted the form as a fax (yes, a fax) and they were able to read the document. Now I have to wait 2 days to call back and confirm they actually processed the cancellation. What a pain!
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