This bank keeps locking me out of my online banking, and it took 25 minutes to reach someone on the phone. They repeatedly asked me to reset codes, but it still didn't work, blaming me instead of acknowledging their error. Absolutely appalling service, and this has happened multiple times. Now I have to drive 11 miles to the branch with my computer for them to resolve it.
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We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first.
