The staff were friendly, polite and professional when I opened my business accounts, and the in‑branch experience at the start was positive. Unfortunately, everything that followed has been consistently disappointing.
I opened a business current account and a separate business savings account for my property company. The savings account never appeared in the app or online banking, meaning it could not be accessed. I repeatedly called customer services and visited the Croydon branch several times, but the issue was never resolved.
I also opened a business savings account for my IT consultancy, which took 2.5 hours to open. The advertised rate was 4% AER, as soon as I deposited funds, the interest being paid was only less than 1%. I escalated this multiple times, yet no one provided a clear explanation or correction.
Metro Bank’s does not understand that a business is a separate legal entity from an individual, each with its own regulatory protections.
After a year of persistent chasing on the above issues, there was no progress and no accountability, I am now closing all my accounts. I have advised friends, colleagues and family not to bother with Metro Bank, as the operational issues and lack of follow‑through make it an unreliable choice for business banking.
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