I mistakenly left my phone on the no 1 bus in Broadfield today, and I was in a panic as I had also lost my bank card and bus card. I called to check if anyone would answer, and thankfully, a representative picked up and informed me that my phone had been found and was at the customer service office. Since I had to go to work and the office would be closed by the time I finished, I was anxious about how to get there without money or another bank card. The representative was remarkably patient, kind, and helpful as we figured out when I could pick up my phone. He went above and beyond by offering to bring it to my workplace after his shift. It's uncommon to see such commitment to customer service beyond regular hours. I am sincerely grateful for his help, especially since walking long distances is challenging for me. He is a tremendous asset to the service, and I hope he is recognized for his exceptional support today. Thank you so much for your assistance!
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We currently operate 125 buses across 50 routes through Sussex, Surrey and Kent. We provide urban services in Crawley, Horsham, East Grinstead, Redhill and Reigate. We operate the hugely popular 24-7 Fastway service. Fastway is a partnership that includes West Sussex County Council, Surrey County Council, Crawley Borough Council and Gatwick Airport. Fastway links Crawley to Horley, serving Gatwick Airport. Fastway uses dedicated lanes, guideways and traffic light priorities to improve reliability.See more
