I am deeply disappointed with the service. The website is misleading, and the sales process is unhelpful. I used the availability checker and saw a promotion for three months at half price if I signed up via debit order. After applying, I got a call from sales the next day, but because I didn’t mention the promotion during the call, I was told I no longer qualified. How does that make sense? If a customer applies through the promotional link, why must they request it verbally? This is a terrible design and experience. Furthermore, the sales team provided no explanation. I’ve been without internet for 10 days while waiting for them to sort this out, but I’m still expected to pay full price for the month? This whole experience has been unnecessarily complicated. They need to address their website issues and stop blaming customers for their shortcomings.
Claim your business profile now and gain access to all features and respond to customer reviews.
