Review Time
The absolute worst service in the country!!! One week as a new customer and they have proven how incompetent, pathetic and unprofessional they really are. I've been without internet since last week and metrofibre has done absolutely NOTHING!!!!!!!
This is now my 4 month with connection issues, I use Cool Ideas as my ISP and Metro fibre the line owner. The connection is very unstable and every time Cool Ideas say that a technician from Metro fibre will come out which never happens. Do not use either of them, useless!
I relocated and informed the service on 2/01/2026 via phone. I followed up with an email on 3/01/2026, and on 5/01/2026, I emailed again, created two tickets, and spent 45 minutes on calls without answers. I'm struggling to get the assistance I need.
I lost my connection to the service at home. This is not an area issue. For the last 3 days, I've attempted every possible way to get in touch with them. Finally, someone returned my call yesterday evening and informed me that my issue was with the Maintenance Team. He said he would escalate it again. Another day has gone by, and I still haven't received a call from them. This is beyond unacceptable! Time to switch providers!
I moved to a new property and notified the service on 2/01/2026 via a phone call. On 3/01/2026, I followed up with an email as instructed, and on 5/01/2026, I emailed again, logged two tickets, and spent 45 minutes on unanswered calls. How can I get assistance?
I am deeply disappointed with the service. The website is misleading, and the sales process is unhelpful. I used the availability checker and saw a promotion for three months at half price if I signed up via debit order. After applying, I got a call from sales the next day, but because I didn’t mention the promotion during the call, I was told I no longer qualified. How does that make sense? If a customer applies through the promotional link, why must they request it verbally? This is a terrible design and experience. Furthermore, the sales team provided no explanation. I’ve been without internet for 10 days while waiting for them to sort this out, but I’m still expected to pay full price for the month? This whole experience has been unnecessarily complicated. They need to address their website issues and stop blaming customers for their shortcomings.
We signed up with a contractor for the service on August 3rd, paying a deposit and waiting for internet. By August 16th, we contacted the service directly and were told that our contractor had not created an activation request. After delays and miscommunication, we finally had internet, but faced issues with latency and speed. We upgraded our plan, but problems persisted, leading to further technician visits and unresolved issues. After multiple complaints and delays, we ended up canceling. The overall experience has been frustrating, and communication has been poor. At least we received some resolution in the end, but it was a long and exhausting process.
The worst service provider. I had been with a previous provider for around 7 years, and after the takeover, the service has been inefficient, rude, and disorganized. I’m canceling my service because I've never encountered such poor communication and service.
I canceled my service back in July 2024, and everything was settled. Fast forward to April 2025, and I received a notification about non-payment. I reached out for clarification but received no response for over three days. When I finally got a reply, I was directed to the wrong department. I've asked for details regarding the alleged balance, but no one has addressed my questions. The level of service has been appalling. I expect immediate resolution and an apology for this mishandling.
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