We signed up with a contractor for the service on August 3rd, paying a deposit and waiting for internet. By August 16th, we contacted the service directly and were told that our contractor had not created an activation request. After delays and miscommunication, we finally had internet, but faced issues with latency and speed. We upgraded our plan, but problems persisted, leading to further technician visits and unresolved issues. After multiple complaints and delays, we ended up canceling. The overall experience has been frustrating, and communication has been poor. At least we received some resolution in the end, but it was a long and exhausting process.
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