I canceled my service back in July 2024, and everything was settled. Fast forward to April 2025, and I received a notification about non-payment. I reached out for clarification but received no response for over three days. When I finally got a reply, I was directed to the wrong department. I've asked for details regarding the alleged balance, but no one has addressed my questions. The level of service has been appalling. I expect immediate resolution and an apology for this mishandling.
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