If I could give 0 stars, I would!!!
This company has been an absolute nightmare to deal with from start to finish.
I submitted written notice of cancellation on 11 December 2025, which legally makes the termination date 11 January 2026 in terms of the Consumer Protection Act (Section 14). Despite clear written proof, MetroFibre attempted to unlawfully extend the cancellation date and continue billing.
After numerous emails and constant follow-ups, they eventually admitted their mistake and issued a credit note on 03 February 2026 for the overcharge caused by their failure to acknowledge the cancellation correctly.
The credit note clearly stated the refund would be paid by 28 February 2026.
It is now March 2026, and the money has still not been refunded. Multiple follow-up emails have been sent and, once again, they simply do not respond.
This has been the pattern from the very beginning:
1) Emails ignored
2) Commitments not honoured
3) Deadlines missed
4) No accountability whatsoever
At this point it genuinely feels like MetroFibre is holding onto customer money and hoping people eventually give up trying to get it back.
The level of incompetence and lack of professionalism is unbelievable for a telecommunications company that has access to customer debit orders.
If you are considering MetroFibre, ask yourself if you are comfortable with a company that:
1) Ignores cancellation notices
2) Attempts to bill customers beyond legal termination dates
3) Issues refunds that never actually get paid
4) Stops responding once they owe money back to the customer
If this matter is not resolved immediately, it will be escalated through the appropriate regulatory and legal channels.
Avoid this company if you value legal compliance, competent support, and ethical billing practices. MetroFibre has demonstrated none of these!
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