Since 2017, I have been trying to resolve a leaking roof issue in the flat I co-own with the company. Over time, the roof has undergone numerous incompetent repairs, leading to serious damage to both the interior and exterior of the building. Inspections by both the company's inspectors and independent contractors have condemned the roof since 2024. Yet, they have not replaced it, forcing me to live under a condemned roof with a damp and moldy interior. The company's approach makes it impossible to make any real progress on this serious issue, and they do not uphold their promises or policies.
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Metropolitan is a leading provider of integrated housing services, care and support and community regeneration. We manage over 38,000 affordable homes for rent and sale to those with greatest need, along with a range of care and support services. In to...