Since the beginning of my tenancy at Metropolitan, the boiler unit is not functioning, resulting in lack of hot water and heating and creating living conditions that are adverse and unsustainable.The issue has been reported by myself several times to Metropolitan with a few engineers from Aaron services visiting the apartment in order to identify and repair the boiler unit. Unfortunately, no solution has been given yet (7 MONTHS!!!). There have been 5 engineer visits till today.I have done hundreds of phone calls to Metropolitan with the last one dating on Wednesday 5th of February 2020. At that final call, the Metropolitan call center wasn't able to contact Aaron Services and therefore, I requested from one of the employees to call me on Thursday 6/2 in order to inform me regarding the status of the repair. Unfortunately, Metropolitan hasn't been in contact with me at that date as agreed.Still today the problem is not solved and the boiler isn't repaired, causing a lot of stress to myself, unsustainable living conditions and excessive money spent for which I am asking the full reiumbursement from Metropolitan.Definitely one of the worst tenancies I have ever had, incredibly bad experience with Metropolitan and their customer service!
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Metropolitan is a leading provider of integrated housing services, care and support and community regeneration. We manage over 38,000 affordable homes for rent and sale to those with greatest need, along with a range of care and support services. In to...