For some reason my insurance company contract Metro Rod / Metro Plumb for their plumbing.Firstly, I called them out for a broken flush and leaking kitchen sink. Both of which were fixed. Or so I thought.Secondly, I called them out for a leak in my electric sockets in my kitchen. They came to "isolate" the leak but couldn't touch it any further due to the categories of insurance, which is fair enough but this wasn't communicated to me until arrival and I can turn a stopcock off myself.Thirdly, after I had an access and trace done through my buildings insurance, I needed them to come back as the cold water wasn't coming out of the bathroom taps, the temperamental flush which I thought had been fixed on the first visit, had broken again due to a lack of cold water, and I needed the original leak fixing. These issues were reported a week after the original leak. The first day, no one turned up despite being promised a plumber. The second day, I chased everyone up until someone came. They came at 10:30pm, fixed the cold water problem easily, didn't have the correct parts for the flush and claimed they couldn't fix the leak as it couldn't be seen. When they left, I searched for the leak myself and found it - I'm nowhere near qualified to be a plumber. The plumber promised that he would arrange a callback. At this point I have no trust in the company, so spend another day chasing. At 10pm, I hadn't heard from a plumber, so rang again. At 10:30pm I was told they would be with me in an hour. It was very late but I was desperate for these issues to get fixed so I accepted. At 11:45pm, I called the plumber asking where they were, "5 minutes away". At midnight, I got a call saying that he was nearly there but got pulled over by the police because he may have illegal tyres. Well he was nearly there several times and it seemed like a ludicrous excuse for whatever reason.I went on to ring the head office but no one could help me until 9am the next day, despite me relaying the whole story to someone!At this point, I decided to leave it to my insurers who were going to arrange for them to come out again. I have refused that and employed my own plumber, to which my insurance will reimburse.Some of the plumbers that I did have from this company, were totally disengaged. Either couldn't wait to quickly finish and leave, or on the phone whilst I'm talking to them. No motivation to do a proper job.
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Whatever your drainage problem, Metro Rod has the solution. With over forty depots nationwide, we are able to tackle your drainage emergency quickly, cleanly and safely, 24 hours a day, 7 days a week.
