metrorod.co.uk

4.1
4.1 Based on 378 reviews

Whatever your drainage problem, Metro Rod has the solution. With over forty depots nationwide, we are able to tackle your drainage emergency quickly, cleanly and safely, 24 hours a day, 7 days a week....

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Average Rating

4.1

/
5

378 Reviews

5 Star
74%
4 Star
3%
3 Star
1%
2 Star
1%
1 Star
21%

All Reviews

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Review Time

Hector Anderson
Unsatisfactory emergency service experience

I contacted the service at 8:30pm about a blocked toilet and was told there would be a 4-hour wait. This was categorized as urgent, and I was charged a night fee. If we had received accurate information about the delay, we would have chosen a local contractor. The ETA kept getting pushed back without proper updates, resulting in an overnight wait. We lost sleep, and I missed a whole day of work due to repeated assurances that someone was 'on the way.' The technician finally arrived at 2:00pm the next day—around 14 hours later. Even though it was during the day, we were still charged the night rate, with no refund or adjustment offered. The communication was poor, commitments were missed, and the billing was misleading. This is not how an emergency service should operate. I will not consider using them again and cannot recommend them.

1
Date of experience: Jan 15, 2026
Iggy Morris
Choose another option

I reached out to the service at 8:30pm for a blocked toilet and was told to expect a 4-hour wait. This was marked as urgent, and I was charged a night fee. Had we known the true delay, we would have opted for a local contractor. Instead, the estimated arrival time kept extending without clear updates, leaving us waiting all night. We lost sleep and I missed a full day of work because we were repeatedly told someone was 'on the way.' The technician finally arrived at 2:00pm the next day—about 14 hours later. Even though it was a daytime visit, we were still charged the night rate, with no refund or adjustment offered. Poor communication, unmet promises, and misleading charges. This is not how an emergency service should operate. I would not use them again and cannot recommend them.

1
Date of experience: Jan 15, 2026
Rita Bell
Quick and efficient service

I was in and out of the shop within 4 hours. The representative was very friendly and did an excellent job. I would recommend this service.

5
Date of experience: Jan 14, 2026
WRN2003
Outstanding service

Exceptional service. Very polite and got the job done efficiently. Highly recommend, thank you!

5
Date of experience: Jan 12, 2026
minecharlesbc17
Impressive service

The technician was great. Completed the job very well. I'm not sure how he managed it, but the cleanup was challenging for him. Fast service overall.

5
Date of experience: Jan 12, 2026
Tweeblue
Prompt and courteous

They arrived quickly and were very polite and helpful.

5
Date of experience: Jan 05, 2026
Ernie Barnes
Poor communication during insurance issue

Terrible communication during an insurance situation. I would recommend avoiding if possible.

1
Date of experience: Jan 05, 2026
Dark_polo
Top-notch service

Excellent service...very professional. The drain was thoroughly cleaned, and neighboring drains were checked to find the source of the issue.

5
Date of experience: Jan 05, 2026
WathiSpVp
Completely unsatisfactory service!

Completely unsatisfactory service!

1
Date of experience: Jan 02, 2026
Josh Anderson
Very polite and effective

Very polite and effective service.

5
Date of experience: Dec 31, 2025

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