Name: metrorod.co.uk
Telephone: 0800668800
Rating: 4.1

Hector Anderson Guest

Unsatisfactory emergency service experience

I contacted the service at 8:30pm about a blocked toilet and was told there would be a 4-hour wait. This was categorized as urgent, and I was charged a night fee. If we had received accurate information about the delay, we would have chosen a local contractor. The ETA kept getting pushed back without proper updates, resulting in an overnight wait. We lost sleep, and I missed a whole day of work due to repeated assurances that someone was 'on the way.' The technician finally arrived at 2:00pm the next day—around 14 hours later. Even though it was during the day, we were still charged the night rate, with no refund or adjustment offered. The communication was poor, commitments were missed, and the billing was misleading. This is not how an emergency service should operate. I will not consider using them again and cannot recommend them.

Date of experience: Jan 15, 2026

Iggy Morris Guest

1 month ago

Choose another option

I reached out to the service at 8:30pm for a blocked toilet and was told to expect a 4-hour wait. This was marked as urgent, and I was charged a night fee. Had we known the true delay, we would have opted for a local contractor. Instead, the estimated arrival time kept extending without clear updates, leaving us waiting all night. We lost sleep and I missed a full day of work because we were repeatedly told someone was 'on the way.' The technician finally arrived at 2:00pm the next day—about 14 hours later. Even though it was a daytime visit, we were still charged the night rate, with no refund or adjustment offered. Poor communication, unmet promises, and misleading charges. This is not how an emergency service should operate. I would not use them again and cannot recommend them.