Insurance company sent Metro Rod to fix a blocked toilet after I made all efforts to remove the blockage ourselves. Man turned up over an hour late, did not phone beforehand to tell me what time he was coming. He made a brief attempt to plunge to toilet, did not attempt rodding. Then he tried to lift the manhole cover without success. He was banging away for about 15 / 20 mins and he cracked the manhole cover. He said he would return on Monday with another person to remove toilet and clear the blockage, and gave us the impression that they would work as a team to resolve the problem. He did not turn up, and the other man from Metro Plumb turned up to remove the toilet and was unaware the Metro Rod man should have been there as well. Then he said he was unable to remove the toilet without breaking it, but would not replace it. After speaking to the insurance company they said they would arrange for 2 people to turn up the next day at the same time, one person to remove toilet and the other to clear the blockage.So following morning Metro Plumb man phones and said that he was not told about Metro Rod man coming, I did not hear anything from Metro Rod man who did not turn up. Also Metro Plumb man said that the waste pipe would not be capped off. I did not want all the sewage smells/ gases to enter the home while I find a private plumber to install a new toilet, so I told Metro Plumb man to leave it for the time being.My insurance company said that would have to contact Metro Rod directly re the cracked Manhole cover. This was terrible service from Metro Rod., very unprofessional.Stay away from these people,
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