My building's concierge manages package deliveries. The driver tried to contact me but I didn't answer due to no ID on the call, thinking it was a scam. I then received failed attempt emails for my package. When I reached out, I was told they would try again the next day, but nothing happened. They are now unresponsive, and I'm left wondering if my package will ever arrive. A quick search reveals many similar complaints about their lack of effort and prolonged delays. If you're ordering online, consider this before choosing this delivery service.
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