Would give zero stars if that were an option.
This was originally a Costco order that included a washer, dryer, and stacking kit. The delivery window provided was 3:40 PM – 6:40 PM, yet the crew arrived at 8:00 PM. While inconvenient, we accepted the delay.
However, the real problems began once they arrived. The stacking kit was missing several screws, and the delivery team informed us the parts would need to be reordered and that another appointment would have to be scheduled once the parts arrived.
One week later, the follow-up appointment took place. The team arrived, dropped off the stacking kit, and immediately left. When we explained that the entire purpose of the appointment was to install the stacking kit and stack the washer and dryer, they said they were too busy to complete the installation and that we would need to schedule yet another appointment for next week.
To make matters worse, they were also supposed to haul away our old washer and dryer, which was part of the original service. That was never done either, leaving us with the old appliances still sitting in place.
What should have been a simple appliance delivery, installation, and haul-away service has now turned into multiple appointments across several weeks, with key parts of the service repeatedly left incomplete.
This level of disorganization and lack of accountability is unacceptable. If you are purchasing appliances through Costco or Best Buy (both of whom use this delivery service), be aware that you may end up dealing with the same frustrating and poorly managed experience.
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