This has been an incredibly disappointing experience marked by poor service and a total lack of operational awareness. We tried to open a new business account with the company, and what we faced was simply unacceptable.
Firstly, there is no direct contact number, forcing every interaction through the app — which would be acceptable if the app facilitated basic customer management. Unfortunately, it does not. The app indicates that after submitting your application and answering all questions, you should receive a response within 72 hours. We have been waiting for over a month and a half without any substantial update.
The only communication we received during this time was about three weeks ago when the app asked for clarification regarding the nature of our business. We replied immediately. Two days later, we received an email from a representative asking the same question again, showing that internal communication is either lacking or completely disregarded. We responded indicating that the question had already been answered — and since then, there has been complete silence.
This is an embarrassing level of service and reflects a significant failure in customer management. There is no transparency, no accountability, and evidently no understanding of what is occurring within your own onboarding process. An institution that claims to support businesses should not struggle with something as fundamental as account setup, leaving clients in the dark for weeks.
At this point, it is clear that we do not need this bank, and we would strongly advise any business considering this company to reconsider placing their trust in an organization with such chaotic and indifferent service standards.
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