Review Time
Really good service 👏 👍🏽, quick fixed fraud on line and quick returned money back in account, best steps taken by the customerservice, adviced to deactivate my card. Fantastic, abd sending me new card. Thanks 👍🏽
I was really happy with mettle until last night when I saw 37 withdrawals within 36 hrs from 4 different unrecognised companies. 30 of them were from the same one for the same account for the same account. As it’s outside their working hours and the weekend there’s no one to call or contact via online chat!. I froze the card and asked for a replacement card but I don’t feel reassured as someone is still attempting to withdraw money. The bank should have a system to stop this , reassure me and have a 24/7 fraud line. I’m going to find a bank that has this facility. Terrible that this can happen not only with a bank but a business back! I read that there are others that have complained about the same thing.
This has been an incredibly disappointing experience marked by poor service and a total lack of operational awareness. We tried to open a new business account with the company, and what we faced was simply unacceptable.
Firstly, there is no direct contact number, forcing every interaction through the app — which would be acceptable if the app facilitated basic customer management. Unfortunately, it does not. The app indicates that after submitting your application and answering all questions, you should receive a response within 72 hours. We have been waiting for over a month and a half without any substantial update.
The only communication we received during this time was about three weeks ago when the app asked for clarification regarding the nature of our business. We replied immediately. Two days later, we received an email from a representative asking the same question again, showing that internal communication is either lacking or completely disregarded. We responded indicating that the question had already been answered — and since then, there has been complete silence.
This is an embarrassing level of service and reflects a significant failure in customer management. There is no transparency, no accountability, and evidently no understanding of what is occurring within your own onboarding process. An institution that claims to support businesses should not struggle with something as fundamental as account setup, leaving clients in the dark for weeks.
At this point, it is clear that we do not need this bank, and we would strongly advise any business considering this company to reconsider placing their trust in an organization with such chaotic and indifferent service standards.
I faced an issue with an incorrect payment and contacted the support team. A representative handled everything quickly and professionally, processed the refund, and kept me well-informed throughout the entire process. Communication was seamless, respectful, and clear. I'm very satisfied with the assistance I received and appreciate how the service facilitated the resolution. Outstanding customer service.
I was assisted by an agent from the company after receiving a suspicious call claiming to be from them. Even though I didn't share my account details, I needed reassurance. I received that reassurance, and to be extra secure, a new card was ordered for me. This is an outstanding business banking app. Thank you!
Claim your business profile now and gain access to all features and respond to customer reviews.
lendingcreative.com
uaeexchange.com
www.florenceapartments.com
troispourcent.com
shojin.co.uk
analystkit.com
capitalix.com
nyble.com
citi.com
jasonpatterson.co.uk