I was really happy with mettle until last night when I saw 37 withdrawals within 36 hrs from 4 different unrecognised companies. 30 of them were from the same one for the same account for the same account. As it’s outside their working hours and the weekend there’s no one to call or contact via online chat!. I froze the card and asked for a replacement card but I don’t feel reassured as someone is still attempting to withdraw money. The bank should have a system to stop this , reassure me and have a 24/7 fraud line. I’m going to find a bank that has this facility. Terrible that this can happen not only with a bank but a business back! I read that there are others that have complained about the same thing.
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