I realized my payment account had the wrong address right away. I reached out through email within minutes to resolve the issue, but there was no response, and the order was shipped anyway. After several days, I received a reply stating they couldn't change the address, but I had the option to cancel. Meanwhile, I was charged multiple times by the shipping service to update the address, only to be informed today that it wasn't possible. Now, when I try to cancel the order, the automated system on their website insists it can't be done! I'm left with nearly $100 worth of products being sent to the incorrect address, and there was no solution offered. Extremely disappointing customer support.
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