Review Time
I used to wear boxers. Then I saw a Shinesty ad and tried their mens underwear with their “ball caddies” - I bought some and washed them many times, and was hooked on ball support. So , I saw a Me Undies ad. Had to try them.
I have about six different brands of ball support underwear. Me Undies is one. So I ordered the Me Undies boxer briefs to try, with their “ball caddy” design, Fantastic. They fit snugger than Shinesty. Micro modal fabric is comfortable all year round. Washes great. They really snug up your jewels nicely. I bought the trunk version as well. Loved them so much I probably have twenty pair. I still wear Shinesty, but on any given day, I have one or the other on, and really like Me Undies fit,
Their customer service has been great, and they shipped quickly to me each time. I’m in US. I just received 4 new pairs - new colors I like, I buy them. Have laundered them dozens of times by machine. Perfect. Have used them for a little over a year now.
I have read a lot of the negative reviews here. I have had nothing but a great experience with them. My jewels have never felt more comfy. Play ball(s)!
I realized my payment account had the wrong address right away. I reached out through email within minutes to resolve the issue, but there was no response, and the order was shipped anyway. After several days, I received a reply stating they couldn't change the address, but I had the option to cancel. Meanwhile, I was charged multiple times by the shipping service to update the address, only to be informed today that it wasn't possible. Now, when I try to cancel the order, the automated system on their website insists it can't be done! I'm left with nearly $100 worth of products being sent to the incorrect address, and there was no solution offered. Extremely disappointing customer support.
I noticed immediately that my payment account had the wrong address. I emailed the company right away to fix the issue, but received no response, and the order shipped regardless. Days later, they told me they couldn't change the address but I could cancel. Meanwhile, I was charged multiple times by the shipping service to correct the address, only to find out it was impossible. Now, when I try to cancel the order, the automated system on their website states it can't be done! I'm left with nearly $100 in products going to the wrong address, and there was no solution provided. Very disappointing customer service.
I made my first order and unfortunately received the wrong item. Normally, this would warrant a lower rating, but the customer service was exceptionally friendly and quick to replace it. The product is high quality, comfortable, and definitely worth the money.
I purchased gifts as a guest and somehow ended up signed up for a monthly membership for underwear. Now, trying to cancel feels impossible. I won't be buying from this company again. They are untrustworthy. Avoid making purchases online here!
I received an email advertising free two-day shipping for a limited time. I placed my order during this period, but was informed later that the product wouldn't arrive until much later. Additionally, I was charged for shipping, which was unexpected.
As a long-time customer, it feels like the company is prioritizing profits over quality. The trunks have changed in material and fit, and the website is now difficult to navigate for managing subscriptions. Prices have also increased significantly, often making sales seem misleading. Overall, the charm and loyalty that once defined this brand seem to have vanished.
I placed an order that never arrived. After following up, I learned that the items were out of stock without prior notice. Their customer service is only accessible via text or email, which is very frustrating. The delivery service they use has a bad reputation, and I wouldn't recommend them at all.
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