STAY CLEAR OF THIS COMPANY!! I bought a car for 13,390 on 3ed january. It wasnt delieverd not on the back of a truck like a profession company but driven down adding extra mileage. On the day of delivery after having a fresh MOT the day before, an extra 400 miles was put on the clock! It was delievered at 10pm at night, it was dark i couldnt inspect the car properly as light isnt great by mine, took it up the road for a test spin, the steering was bouncy and breaks were creaky, desperate to be on the road with three disabled children as well as myself being disabled i took the car! MASSIVE MISTAKE...So... 6 days of having the car, engine management light comes on, informed Abrar (communication was great at the start) took the car to a garage to get it pluged in for dignostics, came up with 9 fault codes, drove home and the automatic gear box wouldnt shift to the next gear and the cars computer told me to stop the car immediatly! After 1 hour it was driving again, at this point my children are not in my local school so ive asked a friend if we could stay few days while get the car sorted so i can get them to school, told by company to get it in the garage and they would pay for the work to be done, rung around took 3weeks to get into a garage for a proper dignostics, i then told them i think its best they come get it because i feel there is underlaying problems i wouldnt be able to fix, and cant get stranded with my very young children!!! I wasnt wrong... test come back with 19 faults, told the gear box is on its way out, the electrics are damaged and the cam belt and water pump is due to be repalce, they told me to send the car back!! So i did immediately rejected the car under the 30days consumer act 2015 with the 30 days, it took them a week to collect, they did offer a curtasy car while they took it back to be fixed but by this point my constant messaging and being ignored at times, ive lost all trust in them, they collected the car two weeks ago and i am still figthing to get my money back with replys saying ill get back to you, its been sent via bacs (wasnt sent), it will be in your account in 48 hours still nothing!!! The unnesserary stress this has caused is crawl and unacceptable, being self employed and needing trasport to get to clients houses, ive lost 5 weeks work and had to sign on for benifits until i can get back to work, ive had to cancel our hoilday to see my mum whom isnt well, my children have missed clubs which has put them back from their friends whom have moved up levels, i am having to pay for taxis to get around as busses are not a option with mine and my childrens disablities... so 7 weeks on 20th febuary, im still on my friends couch, shes getting annoyed which is understandable!! So now i have filed claim court to get my money and addition cost back, have reported to trading standards and will be taking this to the media in due course.These people have No compassion or urgency and the managers tone was very aggressive telling me i let a good car go!
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