MGA Entertainment have a quality control issue. Yes their toys are amazing, very well designed and you can tell alot of effort has been put into them HOWEVER some of the toys clearly aren't checked before being packed and sold and MGA will NOT take responsibility for it! I purchased the LOL Surprise Remix Super Surprise set from The Entertainer. The first doll was in perfect condition, the second one turned out great too apart from slight scoffing on her boots..the third doll 'Bad Gurl' had the SAME hands on each arm basically she has 2 left hands!! Did MGA care? Did they kindly offer me a replacement hand? Did they offer a replacement doll? NOPE! They literally didn't care in the slightest. They had the audacity to basically tell me it's 'The Entertainer's' problem (when it most certainly IS NOT as they trust MGA to send them quality control checked items so no IT IS NOT upto them to solve this issue! 'Bad Gurl' having 2 left hands was not the only issue either. Metal Chick has one slightly longer leg than her other one and her corset was bent and thus wouldn't snap on her correctly as it should..it is too small for her. I wrote to MGA about all the issues even providing the photographic evidence and they point blank refused to do anything. Luckily I did end up contacting The Entertainer. I will leave a seperate review on them with more detail on how they handled this issue but they have supposedly sent me a replacement of the pack after I told them about MGA's response and sent them the photos too.Extremely disappointed with MGA. Posh high end doll company 'Integrity Toys' happily send replacement parts all the time and Hasbro have sent me replacement in the past when I lost a doll hand. I don't understand why MGA are so pretentious that they refuse to do what's right..they have no decent excuse whatsoever! Disgraceful!
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