This review pertains to the customer service experience I had. It has nothing to do with the product itself, which was not sent after I pointed out inconsistencies. I was straightforward, but the representative seemed upset by my comments regarding their shipping practices. I encountered issues placing my order online initially due to insufficient funds on my card, which was my fault. However, when I tried again, I faced significant challenges with the website. After reaching out via email and phone, I was told my package would ship the next day. When I inquired about tracking, I received conflicting information about the shipping status, which frustrated me. I expected my package to arrive promptly but was disappointed. I had to push for clarification, and ultimately, my order was canceled without a clear resolution. I wish I could share the text conversations for context. This experience has led me to reconsider future transactions.
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We sell mimosa hostilis root bark as well as soaps and creams made with mhrb to treat many skin conditions. This product is also known as Tepezcohuite and it has many properties beneficial for skin and hair. Our MHRB is imported from Brazil and it is 100% pure and fresh.
