Review Time
This review pertains to the customer support I encountered, not their product. It seems the individual in charge decided against sending my order after I highlighted their inconsistencies. I wasn't rude, just direct, but this seemed to upset them as I pointed out their misleading information regarding shipping times. I have proof through text messages. Initially, I struggled to place my order online due to insufficient funds on my credit card, which was my fault. However, when I tried again, the website was difficult to navigate. I’m not very tech-savvy, so I reached out via email and called around 2:00 p.m. on Thursday. Eventually, I had to pay through PayPal. The representative contacted me at 5:00 p.m. to assist, stating packages were already sent for the day and that mine would ship the next day (Friday). On Friday at 6:00 p.m., I messaged customer service to check on my package since I hadn’t received tracking information. Their reply was a "no," even though I was told they ship in the afternoon. Shortly after, I received an email claiming my package was sent early that morning, which confused me. I was frustrated because if they had shipped it before 5:00 p.m. on Friday, I likely would have received it by Saturday or at least Monday, given it was a short distance from Las Vegas to Los Angeles. I informed the representative that if my package didn’t arrive by Saturday, it would be our last transaction. They seemed upset, possibly feeling embarrassed, and went to retrieve the package. I never requested a refund, as evidenced in our text conversation. I could have ordered the same item from another site and received it by Friday. They really need to simplify their ordering process. I chose to order from them to explore different options. Now, my order has been canceled, and I still haven't received my money back in my PayPal account. I wish I could share the text message screenshots here. This might be a situation where I need to involve the appropriate authorities.
This review pertains to the customer service experience I had. It has nothing to do with the product itself, which was not sent after I pointed out inconsistencies. I was straightforward, but the representative seemed upset by my comments regarding their shipping practices. I encountered issues placing my order online initially due to insufficient funds on my card, which was my fault. However, when I tried again, I faced significant challenges with the website. After reaching out via email and phone, I was told my package would ship the next day. When I inquired about tracking, I received conflicting information about the shipping status, which frustrated me. I expected my package to arrive promptly but was disappointed. I had to push for clarification, and ultimately, my order was canceled without a clear resolution. I wish I could share the text conversations for context. This experience has led me to reconsider future transactions.
If I could, I’d give 10 STARS!!! The company has consistently delivered quality products on time. It's the only supplier I trust for Mimosa Hostilis. Initially, I placed a small order due to product restrictions, but after a bit of research, I felt confident in their legitimacy. I faced some issues with credit card processing, but a representative quickly assisted me. They’ve since improved that process. Communication has been excellent, and I now have a direct line with the representative. If you're looking for Mimosa Hostilis or other rare organics, this company will deliver with care and quality. Packages arrive discreetly and securely. I recommend them to anyone interested and will continue to order!
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We sell mimosa hostilis root bark as well as soaps and creams made with mhrb to treat many skin conditions. This product is also known as Tepezcohuite and it has many properties beneficial for skin and hair. Our MHRB is imported from Brazil and it is 100% pure and fresh.
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